1) Which are 7C’s of communication?
Ans – The 7 C’s of communication are principles that ensure effective communication. They are:
- Clarity: Be clear and concise in your message. Use simple and direct language to convey your point, avoiding ambiguity.
- Conciseness: Keep the message brief and to the point. Avoid unnecessary information that might dilute the core message.
- Concreteness: Use specific facts and figures instead of vague statements. Be precise to enhance the message’s impact.
- Correctness: Ensure that the message is grammatically correct and free of errors. Proper language usage increases credibility.
- Consideration: Tailor your message to the audience’s needs and perspective. Be empathetic and considerate of their viewpoints.
- Courtesy: Maintain a respectful and polite tone. Consider how your message will affect the recipient and adjust your approach accordingly.
- Completeness: Provide all necessary information that the recipient needs to understand the message fully and take appropriate action.
2) What are the five stages of team development?
Ans – The five stages of team development, as proposed by Bruce Tuckman, are:
- Forming: This is the initial stage where team members are introduced. They start to understand the group dynamics, establish ground rules, and get to know each other.
- Storming: During this stage, conflicts and disagreements often arise as team members assert their ideas and vie for positions. It is a critical phase for addressing issues and building trust.
- Norming: The team starts to establish norms and develop a cohesive structure. Members work together more effectively, establish roles, and agree on processes.
- Performing: The team reaches a stage of high performance. Members are working collaboratively towards goals, and productivity is at its peak.
- Adjourning: Also known as the "mourning" stage, this phase involves the disbandment of the team once the project or task is completed. Team members reflect on their accomplishments and experiences.
3) Define haptics.
Ans – Haptics refers to the use of touch as a form of nonverbal communication. It involves physical contact between individuals, such as handshakes, hugs, or pats on the back, to convey messages, emotions, or intentions. Haptics can communicate warmth, empathy, authority, or support, and its interpretation can vary across different cultures and contexts.
4) Explain group Leadership.
Ans – Group Leadership involves guiding and influencing a group towards achieving common goals. Effective group leadership encompasses several key responsibilities:
- Vision and Direction: A group leader provides a clear vision and direction, helping the group understand its goals and how to achieve them.
- Motivation and Support: Leaders inspire and motivate group members, providing support and resources to help them perform at their best.
- Decision-Making: Leaders make strategic decisions and facilitate problem-solving, ensuring that the group’s actions align with its objectives.
- Conflict Resolution: Leaders address and resolve conflicts within the group, maintaining a positive and productive working environment.
- Communication: Effective leaders communicate clearly and frequently, ensuring that group members are informed and engaged.
5) What is Compromise Negotiation?
Ans – Compromise Negotiation is a conflict resolution strategy where each party involved makes concessions to reach a mutually acceptable agreement. In this approach, both sides acknowledge that they cannot fully achieve their original goals and agree to a solution that partially satisfies each party. The aim is to find a middle ground that allows both parties to move forward without significant dissatisfaction.
6) Write 2 points about Email Netiqettes.
Ans – (i) Be Clear and Concise: Ensure that your email is well-structured and to the point. Use clear subject lines, avoid jargon, and keep your message brief to enhance readability and effectiveness.
(ii) Use Professional Language: Maintain a polite and respectful tone in your email. Avoid using slang, emojis, or overly casual language, and ensure proper grammar and spelling to convey professionalism.
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